Privacy Policy viva88

1 Personal Information We Collect

In operating the Viva88 platform, we collect several categories of personal information from our members. This collection is conducted transparently and only for legitimate purposes as described in this policy.

Personal Identification Information:

• Full name as shown on your identification card or passport.
• Date of birth for age verification purposes.
• Identification card number (MyKad) or passport number.
• Full current residential address.
• Active mobile phone number.
• A valid and active email address.

Financial Information:

• Bank account number for fund withdrawal purposes.
• Bank name and associated branch.
• E-wallet information such as Touch 'n Go eWallet, Boost, or GrabPay registered under the member's name.
• Deposit and withdrawal records retained for AML compliance and tax reporting purposes.

Technical Information:

• The IP address of the device used to access the platform.
• Device type, operating system, and web browser version.
• General location data based on IP address.
• Account activity logs including login, logout, and game history.

2 How We Collect Information

Viva88 collects personal information through several different channels, depending on how you interact with our platform:

• Account Registration: Basic information is collected when you complete the registration form on viva88.
• KYC Verification: Additional documents such as a copy of MyKad or a utility bill are collected during the identity verification process to authorise withdrawals.
• Platform Usage: Activity data such as games played, wagering amounts, and session duration are collected automatically.
• Financial Transactions: Payment information is collected each time you make a deposit or submit a withdrawal request.
• Customer Support: Any information you share when communicating with our support team via live chat or email.
• Cookies and Tracking Technologies: Technical data is collected automatically via cookies, pixels, and other tracking technologies as you browse the platform.

3 Purpose of Information Use

All information collected is used solely for legitimate purposes necessary for the operation of the viva88 platform. Below are the primary purposes for which member data is used:

We will not use your data for any purpose other than those stated above without notifying you in advance and obtaining appropriate consent.

4 Information Sharing with Third Parties

Viva88 takes seriously its responsibility not to disclose member personal information to external parties arbitrarily. However, there are limited situations where data sharing is necessary:

• Payment Processors: Transaction information is shared with licensed payment processors such as FPX, DuitNow, and e-wallet providers to facilitate deposits and withdrawals.
• Technical Service Provider: Server hosting providers, cybersecurity services, and technical support partners bound by strict confidentiality agreements.
• Legal Compliance: Data may be disclosed to government authorities, enforcement bodies, or courts where required by applicable Malaysian law.
• Game Provider: Required game session information is shared with third-party game software providers integrated with the viva88 platform.
• Audits and Compliance: Independent auditors appointed to ensure the platform's compliance with established industry standards.

All third parties that receive viva88 member data are bound by data protection agreements that prohibit them from using that information for any purpose beyond what has been agreed.

5 Data Security Measures

Protecting members' personal information is a responsibility we take very seriously. viva88 implements multiple layers of technical and organisational security to prevent unauthorised access, data loss, or disclosure:

• 256-bit SSL Encryption: All communications between member devices and viva88 servers are encrypted using the latest TLS protocol.
• Layered Access Control: Access to member data is restricted on a least-privilege basis — only staff who require access for specific tasks are permitted.
• 24/7 Monitoring: Intrusion detection systems (IDS) and suspicious activity monitoring operate continuously to detect and respond to threats promptly.
• Two-Factor Authentication (2FA): Members are encouraged to enable two-factor authentication for an additional layer of account protection.
• Regular Security Audits: The viva88 platform undergoes regular penetration testing and independent security audits.
• Incident Management: A clear incident response procedure is in place to ensure any data breach is addressed promptly and affected members are notified within the designated timeframe.

6 Cookies and Tracking Technologies

Viva88 uses cookies and similar tracking technologies to enhance user experience, understand platform usage patterns, and deliver relevant content to members.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Collect information on how members use the platform to help us continuously improve the overall user experience.
• Functional Cookies: Store user preferences such as language selection and display settings to deliver a more personalised experience.
• Analytics Cookies: Used to understand platform traffic and usage patterns in aggregate and anonymised form for service improvement purposes.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the Viva88 platform.

7 Your Privacy Rights as a Member

As a viva88 member, you have the following rights regarding the personal information we hold:

8 Data Retention Period

Viva88 retains member personal information for as long as necessary to fulfil the purposes stated in this policy, or for as long as required under applicable Malaysian law.

• Active Account Data: Retained for the duration of the active account and for 5 years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in line with Malaysian financial and tax regulatory requirements.
• KYC Documents: Retained for at least 5 years after the business relationship ends, in line with AML requirements.
• Communication Logs: Customer support communication records are kept for 2 years for reference and service improvement purposes.
• Technical Data: Server logs and technical data are retained for 90 days, then automatically deleted or anonymised.

Once the designated retention period has ended, your personal data will be securely deleted or anonymized so it can no longer be associated with you.

9 Children's Privacy

The viva88 platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

If we find that we have collected information from a minor without valid parental or guardian consent, we will immediately take the following steps:

• Close the account immediately.
• Delete all relevant personal information from our systems.
• Return any deposited funds to the original payment method used.

10 Privacy Policy Amendments

Viva88 reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform improvements. Any material amendments will be communicated to members via:

• Notices displayed on the viva88 platform homepage.
• Email notifications sent to the email address registered to your account.
• In-app or in-platform notifications upon login.

The "Updated" date at the top of this page will always reflect the date of the most recent amendments made. Continued use of the viva88 platform after amendments are notified will be considered acceptance of the revised policy.

If you have any questions, concerns, or wish to exercise your privacy rights, please contact the viva88 support team via live chat, available 24 hours a day, 7 days a week, or visit our FAQ page for more information.